Flexible/Remote Working
07 Mar 2021
£33,797 to £39,152 per annum, dependent upon experience
Full time, permanent, 35 hours per week

About The Role

We are looking to recruit a motivated individual to join the Digital Development and Support Team as a CRM & Automation Solutions Architect. The successful candidate will be required to lead on and architect the overall solution design, working in partnership with third party suppliers, to support business processes and new requirements. This post will play a key role in the technical support, development and data management of the Universities CRM systems and associated technologies, currently Radius by Campus Management, Gecko Engage and HubSpot. Working within the Digital Development and Support Team you will be required to support other systems as required, and train other members of the team to support the CRM systems.
The position will work directly with the University’s Growth Team, who are responsible for recruitment, alongside other key stakeholders in the organisation. Alongside this, you will influence the roadmap and strategy for the continuous development and improvement of our current CRM systems.

About You

The ideal candidate will have advanced operational knowledge and in-depth technical experience of implementing and managing CRM and marketing automation tools / systems alongside experience in testing strategies and corporate systems support. Working closely with the Marketing Automation Specialist, you will look to optimise communications as well as managing the data integrity of complex data sets and queries across the organisation.
We are looking to hear from candidates with the following skills/experience:
  • Knowledge of database structures, data definition, data relationships and data integrity issues.
  • Advanced Microsoft Excel skills.
  • Knowledge and in-depth technical experience of implementing and managing CRM and Marketing automation tools / systems.
  • Experience of designing, delivering and managing the development of group and individual digital literacy skills.
  • Knowledge of technical testing and user acceptance testing (UAT) practices.
Full details on the skills/experiences for this position can be found via the job description above.
We are able to offer a remote working arrangement for this role, if required, with the arrangement to be discussed at interview and invite applications from across the UK. If you would like to have an informal conversation before applying, please contact our Head of Digital Development, Joe Grant on joe.grant@falmouth.ac.uk to arrange an informal conversation.

About Us

Falmouth University has a history of more than 100 years of creative thinking and design innovation. Established in 1902 as Falmouth School of Art, we have grown to become a digital innovation hub, delivering impact for lives and economies through the development of new knowledge, solutions, services and products. Today, our undergraduate and postgraduate courses represent the breadth of the creative industries, the fastest growing sector in the UK economy. Falmouth’s specialisms will be key to future economic and cultural success both at a local and global level. Our ambitious 2030 Strategy, ‘Doing it for Real’, is designed to deliver yet further growth in our student numbers and income through portfolio diversification, innovation, research and commercial ventures. It will establish Falmouth as the market leader for creative industries and entrepreneurship education over the next decade, capitalising on our considerable assets in innovation-led research and business incubation.
We are proud to be able to offer competitive salaries to our staff alongside a generous holiday entitlement of 35 days + 8 days bank holiday for this role. The post-holder will also be able to take advantage of a competitive pension scheme, relocation assistance and a range of wellness and support services. Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. We are fortunate to be able to offer a first-class working environment to our staff with our campuses set in amazing grounds, in the heart of Cornwall, with all the facilities you would expect from a leading University.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

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