Student Advisor (Online Courses)

We are now looking to recruit a Student Advisor to join our Falmouth Online team.  Working collaboratively with colleagues across the organisation this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University’s online courses.  Falmouth’s online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth’s postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth’s portfolio is positioned to reach new markets and meet evolving student needs. 

 

The Student Advisor is key to providing an excellent student experience, you will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Advisor to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience.

The successful candidate will posses outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you’ve got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment.

 

We are looking to hear from candidates who also have the following skills/experience:

 

For further details on the skills/experience required for this role, please see the full job description above.

 

This is a permanent, full time 35 hours a week position.  This role is offered on a hybrid basis with at least one day per week to be worked from our Penryn campus. 

 

If you are looking to have an informal discussion about the vacancy ahead of applying, please email [email protected]. 

The closing date for this position is Sunday 13 October 2024.

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community.

Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

 

In return for your hard work and commitment, we offer excellent benefits, including: