Head of Hospitality and Retail

We’re looking for an experienced leader who thrives at both strategic and operational levels. Ideally, you’ll bring experience from higher education or the public sector, with a proven track record of delivering exceptional service in hospitality, retail, or similar industries. You’ll already be operating at a senior level and possess the ability to lead teams through innovation and change.  

Key qualities we’re seeking include: 

• Proven ability to design and implement transformational service change, ensuring innovative and sustainable improvements.
• Significant experience managing retail outlets, food venues, and catering operations.
• A strong strategic vision complemented by a results-driven mindset.
• The ability to collaborate effectively with senior stakeholders and influence at all levels.
• Expertise in business improvement with the ability to lead and implement strategic change initiatives.
• Proficiency in financial planning and managing substantial budgets.
• A commitment to fostering sustainability, inclusivity, and service excellence.  

This is a unique opportunity to lead in a collaborative and innovative environment, shaping the way hospitality and retail services enrich campus life for years to come. 

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

  

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.