Senior Officer Quality Assurance and Enhancement (Compliance and Conduct)

A fantastic opportunity has come up to join our dynamic quality team as a Senior Officer Quality Assurance & Enhancement (Compliance and Conduct). This is a new role focussed on delivering student facing cases support from disclosure to appeal in line with the University policy and process. This role is part of the University’s commitment to providing a positive student experience for all.

 

The successful candidate will be the key point of contact for compliance with the Office for Students Condition of Registration E6 Sexual Harassment and Misconduct. There will be significant liaison with internal and external partners to ensure effective coordination of investigations and cases.

As well as management of cases there is a requirement to manage reporting and review policy and process to ensure they remain compliant and, most importantly, managed with a values led and compassionate approach.

The ideal candidate will be educated to degree level or equivalent with experience of undertaking investigations, case management and/or complaints involving students/young adults. You will be an effective communicator and committed to providing a high level of customer service.

 

Alongside these key skills you will have the ability to prioritise a busy workload and to work effectively to deadlines, without direct supervision.

 

We are looking to hear from candidates who have the following skills/experience:

This is an exciting and integral role that will help Falmouth continue to manage student case in a fair and compassionate way.

 

For further details on the skills/experience required for this role, please see the full job description above.

 

This is a permanent, part time, 14 hours a week position. If you are looking to have an informal discussion about the vacancy ahead of applying, please email [email protected].

 

The closing date for the position is Sunday 11 January 2026.

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community.

Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

 

In return for your hard work and commitment, we offer excellent benefits, including: