Campus
Penryn Campus
Managerial/Professional
Careers Site Advertising End Date
31 Oct 2021
Advertising Salary
£20,600 to £23,487 per annum, pro rata, dependent upon experience
Permanent, part-time, 21 hours per week

About The Role

To help deliver our 2030 Strategy, we are now looking to recruit a Student Advisor to join our Falmouth Online team. Working collaboratively with colleagues across the organisation this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University’s online courses.

Falmouth’s online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth’s postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth’s portfolio is positioned to reach new markets and meet evolving student needs.

The Student Advisor is key to providing an excellent student experience, you will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Advisor to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience.

About You

The ideal candidate will have outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you’ve got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment. We are looking for a positive, supportive and a flexible team player to provide effective advice and support for our students.

We are looking for candidates who have the following skills/experience:

  • An understanding of the principles and practicalities of online learning
  • Strong working knowledge of a wide variety of computer systems and packages
  • Excellent interpersonal skills, active listening skills and ability to communicate effectively and confidentially, verbally and in writing
  • Able to work unsupervised and on own initiative as well as to work proactively as part of the team.
For further details on the skills/experience required for this role, please see the job description above.

If you would like to have an informal conversation before applying, please contact Laura Thomas, Senior Student Advisor, at laura.thomas@falmouth.ac.uk.

Candidates must be able to start on/around 13 December 2021.

The closing date for this position is 31 October 2021.

Interviews will be held week commencing 8 November 2021.

About Us

Falmouth University has a history of more than 100 years of creative thinking and design innovation. Established in 1902 as Falmouth School of Art, we have grown to become a digital innovation hub, delivering impact for lives and economies through the development of new knowledge, solutions, services and products. Today, our undergraduate and postgraduate courses represent the breadth of the creative industries, the fastest growing sector in the UK economy. Falmouth’s specialisms will be key to future economic and cultural success both at a local and global level. Our ambitious 2030 Strategy, ‘Doing it for Real’, is designed to deliver yet further growth in our student numbers and income through portfolio diversification, innovation, research and commercial ventures. It will establish Falmouth as the market leader for creative industries and entrepreneurship education over the next decade, capitalising on our considerable assets in innovation-led research and business incubation.
 
We are proud to be able to offer competitive salaries to our staff alongside a generous holiday entitlement of 28 days + 8 days bank holiday for this role. The post-holder will also be able to take advantage of a competitive pension scheme alongside a range of wellness and support services. Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. We are fortunate to be able to offer a first-class working environment to our staff with our campuses set in amazing grounds, in the heart of Cornwall, with all the facilities you would expect from a leading University.
 
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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