Penryn Campus
Administrative
08 Mar 2021
£20,811 per annum, pro rata
Fixed term up to 12 months, part-time, 22.5 hours per week

About The Role

We are now seeking a motivated, customer focused Senior Library Assistant to join our Library Services team. Providing operational support and specialist assistance to a range of students and staff across multiple sites for Falmouth University and the University of Exeter, you will work flexibly within a team to ensure effective, efficient library service in both the physical and digital space.

As part of your role you will be able to contribute to the running of library processes; involving but not limited to, acquisitions, resource list management, e-resource access, inter library loan coordination, daily circulation and systems administration. The Senior Library Assistant Team respond to daily library-centric enquiries and liaise with colleagues across various departments including Estates Management and IT as required. The role will be a mix of face-to-face and digital enquiry services, acting as a specialist and referring enquiries as necessary.
 

About You

It is essential that candidates for this role have experience working in a customer facing position, excellent communication skills, possess technological competence, and display the ability and willingness to problem solve. We are looking for candidates who can offer a flexible approach towards working hours alongside a passion for what they do. We are looking for candidates who are looking to grow their career with us in this area. The position will be working on campus and involve evening and weekend work.

We are looking to hear from candidates who also have the following skills/experience:

  • Excellent interpersonal, oral and written communication skills
  • The ability to handle difficult situations in a professional and calm manner, and deal with enquiries and concerns with tact and sensitivity
  • High level of self-motivation and ability to work on own initiative with minimal supervision

For further details on the skills/experience required for this role, please see the full job description above.

Interviews to be held remotely week commencing 15 March 2021.

About Us

Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students' union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is 'to deliver world-class shared professional services to help its university partners to achieve their global ambitions.
 
Alongside working within a first-class environment we are able to offer a competitive salary and a generous holiday entitlement of 26 days + 8 days bank holiday for this role. The successful candidate will be able to take advantage of a very competitive pension scheme, life assurance, support and wellness services as well as a range of flexible benefits including, subsidised gym membership, Perkbox and Simply Health.

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