About The Role

Falmouth University's ambitious 2030 Strategy, ‘Doing it for Real’, is designed to deliver yet further growth in our student numbers and income through portfolio diversification, innovation, research and commercial ventures. It will establish Falmouth as the market leader for creative industries and entrepreneurship education over the next decade, capitalising on our considerable assets in innovation-led research and business incubation.

We’re now looking to recruit an enthusiastic and motivated individual to join the Digital Development and Support Team as a Senior Systems Support Officer. This position will play a pivotal role in the technical development, data management, and support of the University’s new Loan and Sale system, currently Smarthub by Siso. Part of the Digital Experience department and working closely with our Technical Facilities, you'll be an integral part of a passionate project team delivering the remaining year of this project and you will then be responsible for supporting and continuing to develop and manage the system and associated technologies.

You will work closely with our centralised support team who provides first line support, and with the University’s Technical Facilities and other key senior stakeholders to influence the roadmap and strategy for the continuous development and improvement of our Loan and Sale system.

The postholder will be responsible for ensuring the integrity of the data held in the Loan and Sale system, the core configuration, all system integrations, and the co-ordination of data input including the overseeing any data input by staff through data quality monitoring. You will support colleagues and power users with their usage of the system and will provide essential training. System specific training will be provide. This role is part of the wider Digital Development and Support team, offering great development opportunities across digital services in the areas of technical support and development.

About You

The successful candidate for this role will need to be a pro-active and motivated problem solver with strong analytical skills coupled with excellent communication and data driven thinking. You should be comfortable taking functional ownership for our Loan and Sale system and be dedicated to driving through changes to enhance our Loan and Sale capabilities.

We are looking to hear from candidates who have the following skills/experience:

Advanced operational knowledge and extensive technical experience of system management and configuration.
Experience of providing helpdesk and user support for business systems, with knowledge of ITIL and/or IT Service. Management principles. We’d like you to have , with knowledge of ITIL and/or IT Service Management principle, but if you’re not already qualified we will put you on the course to gain certification.
Demonstrable skills in technical requirements analysis and documentation.
Strong communication and interpersonal skills, with a positive and proactive approach to customer service.

Full system training will be provided.

For further details on the skills/experience required for this role, please see the full job description above.

This is a full time, 35 hours a week position across Monday-Friday. An on-campus presence will be required for this role,. If you are looking to have an informal discussion about the vacancy ahead of applying, please contact our Head of Digital Development & Support, Joe Grant on [email protected]

We are able to offer this role on a fully remote basis, if required.

To apply we are looking to receive a CV and supporting statement via the Apply button above, outlining your suitability for this role.

The closing date for this position is Sunday 17 July 2022.

About Us

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

- Hybrid/Fully Remote working options.

- Employer Pension Contribution up to 12%.

- 28 days + 8 days bank holiday.

- Annual salary increments (Until top of grade reached)

- Enhanced Maternity/Paternity Pay

- Salary Sacrifice Car Scheme (Tusker)

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.

A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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Senior Systems Support Officer

About The Role

About You

About Us

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