Reporting to the Service Desk Manager, the successful candidate will provide excellent customer services to staff and students of Falmouth University, University of Exeter, The Students Union and other partner organisations. You will have relevant experience in a customer relations environment, preferably as a ‘front line’ member of staff, good organisational skills and the ability to work without direct supervision. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.
The ideal candidate would have some of the following experience:
- Experience working in a first line support role
- Experience supporting desktop environments for Windows 10/11 and/or MacOS Monterey/Ventura
- Knowledge of Microsoft Office 365 products and services
- Customer Service experience via telephone and face to face support
- Some experience supporting Audio Visual services
- Previous use of call management/ticketing systems
- ITIL Foundation V3 or V4
Training will be provided for the successful candidate.
For full details of the skills/experience required, please see the job description above.
This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 8.45 am to 17.15 pm, Monday to Friday. The role is campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods such as Welcome Weekend, Graduations.
If you are looking to have an informal discussion about the vacancy ahead of applying please email
[email protected]
The closing date for this position is Thursday 8 June 2023.
Interviews will be held week commencing 12 June 2023.