About The Role

We are seeking to recruit an Estates Helpdesk Assistant to join our Estates Helpdesk team within the Infrastructure Directorate. The role will be primarily based at our Penryn Campus but may require occasional support at the other campuses.

The Estates Helpdesk team is primarily the first point of contact for queries from staff, students and contractors visiting campus. The role ensures that all interactions with customers are logged, assessed and assigned to the relevant Estates teams for action and that once work is finished administrative closure is completed. Enquiries are raised via multiple methods including phone, email, face to face and via the CAFM self-service portal. The role also co-ordinates with other Estates team members via 2-way radio.

Some prior experience of working with Computer Aided Facilities Management systems (CAFM) or Contractor Control systems would be an advantage.

About You

Reporting to the Service Desk Manager, the successful candidate will provide excellent customer services to staff and students of Falmouth University, University of Exeter, The Students Union and other partner organisations/contractors. You will have relevant experience in a customer relations environment, preferably as a ‘front line’ member of staff, good organisational skills and the ability to work without direct supervision. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.

We would like to hear from candidates who can also offer the following:

Experience working in a customer facing role
Excellent interpersonal and written communication skills
A professional and proactive approach to team working
The ability to build effective professional relationships with colleagues, contractors and external stakeholders
Some experience using facilities and/or contractor management systems

For full details of the skills/experience required, please see the job description above.

This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 08:30 am to 17:00 pm, Monday to Friday. The role is campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods such as Welcome Weekend, Graduations.

If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].

The closing date for this position is Sunday 27 October 2024.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

- Employer Pension Contribution up to 10%

- 26 days + 8 days bank holiday

- Life Assurance

- Subsidised Sports Centre Membership (Gym & Fitness Classes)

- Enhanced Maternity/Paternity Pay

- Salary Sacrifice Car Scheme (Tusker)

- Salary Sacrifice Cycle Scheme

- Salary Sacrifice Home & Tech Scheme

- Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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Estates Helpdesk Assistant

About The Role

About You

About Us

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