About The Role

We are seeking to recruit an Asset and Operations Co-Ordinator to provide support to our both the IT Service Desk and Estates Helpdesk teams within the Infrastructure Directorate. The role will be primarily based at our Penryn Campus but may require occasional support at the other campuses.

This role provides an essential co-ordinating function for the IT Service Desk and Estates Helpdesk, ensuring tickets are logged, assessed and actioned in either the IT Service Management tool (EasyVista) or Computer Aided Facilities Management tool (PlanOn).

The role holder will track, replace, and recover a wide range of IT equipment, ensuring that procurement, stock, and records are maintained. Ensuring that any IT equipment is disposed of in compliance with WEEE regulations, that appropriate cybersecurity processes are followed and data on IT assets are accurately recorded in the IT Service Management (ITSM) tool.

The role also supports the Directorate in the delivery of planned and reactive maintenance by providing planning support, contractor liaison, and managing maintenance data within the Computer Aided Facilities Management (CAFM) system.

Enquiries are raised via multiple methods including phone, email, face to face and via the ITSM/CAFM self-service portals. The role also co-ordinates with other Estates team members via 2-way radio. Some prior experience of working with either ITSM, CAFM or Contractor Control systems would be an advantage.

About You

Reporting to the Service Desk Manager, the successful candidate will provide excellent customer services to staff and students of Falmouth University, University of Exeter, The Students Union and other partner organisations/contractors. You will have relevant experience in a customer relations environment, preferably as a ‘front line’ member of staff, good organisational skills and the ability to work without direct supervision. Alongside these key skills, we are looking for a positive, supportive and a flexible team player.

We would like to hear from candidates who can also offer the following:

Experience working in a customer facing role
Excellent interpersonal and written communication skills
A professional and proactive approach to team working
The ability to build effective professional relationships with colleagues, contractors and external stakeholders
Some experience using IT or Estates management systems

For full details of the skills/experience required, please see the job description above.

This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 08:30 am to 17:00 pm, Monday to Friday. The role is campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods such as Welcome Weekend, Graduations.

If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].

The closing date for this position is Sunday 10 November 2024.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

- Employer Pension Contribution up to 10%

- 26 days + 8 days bank holiday

- Life Assurance

- Subsidised Sports Centre Membership (Gym & Fitness Classes)

- Enhanced Maternity/Paternity Pay

- Salary Sacrifice Car Scheme (Tusker)

- Salary Sacrifice Cycle Scheme

- Salary Sacrifice Home & Tech Scheme

- Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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Asset & Operations Coordinator

About The Role

About You

About Us

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