Are you passionate about delivering excellent customer service? Are you committed to enhancing the student experience through high-quality accommodation support?
We are seeking an experienced and professional individual to join our Accommodation Services team, supporting students living on campus and at nominated sites at Penryn and Falmouth Campuses. This role is central to ensuring that students feel safe, comfortable, and supported in their residential environment.
You will be responsible for providing frontline support to students, addressing a range of accommodation-related queries and concerns. This includes responding to maintenance issues, assisting with student arrivals, helping students settle in, and offering empathetic pastoral care when needed. You’ll work closely with other teams to ensure a smooth and supportive residential experience.
This role requires you to be a friendly, approachable and professional presence on campus, acting as a point of contact for students and helping to resolve their accommodation concerns with empathy and efficiency.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
- Employer Pension Contribution up to 10%
- 26 days + 8 days bank holiday
- Life Assurance
- Subsidised Sports Centre Membership (Gym & Fitness Classes)
- Enhanced Maternity/Paternity Pay
- Cycle Scheme & Home & Tech Scheme
- Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.