The successful candidate for this role will need to be customer focused individual who can demonstrate agility to work with a range of different people and varying tasks, with a passion for making a difference and ensuring the success of our students. You will have an understanding of the issues affecting students in higher education and experience of having worked in a customer service role.
Alongside these key skills you will have excellent communication skills, good problem solving skills and experience of providing effective advice and signposting. Knowledge of referral within a complex environment is a key to success within the role, along with a desire to help in the continual enhancement and development of the service.
We are looking to hear from candidates who also have the following skills/experience:
- Experience of using a Client Relationship Management systems (CRM) to record customer interactions
- Experience of administrative functions and processes, including using Microsoft Office package and Office 365
- Excellent team working skills
- Confidence to work independently and the ability to make decisions with minimal support
- Excellent communication and influencing skills in dealing with a diverse range of people / situations
- Approachable, patient and empathetic listener with balanced and sensitive judgement
For full details of the skills/experience required, please see the job description above.
This position is offered on a permanent, part-time, 22.5 hours per week, 36 weeks contract. The working pattern will be Wednesday, Thursday and Friday 9am until 5pm. There may be some requirement for the successful candidate to work 11am until 7pm on one of the days during certain times of the year but there is some flexibility with regards to this.
If you are looking to have an informal discussion about the vacancy ahead of applying please email
[email protected].
The closing date for the position is Sunday 1 March 2026.