Safety and Support Officer

 

We are seeking an experienced professional to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.

 

As a small team we provide a wide range of services to our campus communities from the more traditional security duties of active patrolling and attending alarms to providing frontline support and pastoral care to our students. As a friendly, approachable and professional person you must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.  

We are looking for candidates who have exceptional customer service skills and always maintain a professional approach. You will need effective communication skills and the ability to apply confidentiality and tact to situations. Alongside these key skills, you will be a good team worker with the willingness to support a positive and collaborative team culture.

 

The ideal candidate would have the following skills/experience:

 

A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.

 

Due to the nature of this role, you will also be required to undergo a standard Disclosure and Barring Service check.

 

For full details of the skills/experience required, please see the job description above.

This position is offered on a permanent contract.  The hours are 42.46 hours per week on a 4 on 4 off night shift pattern, 12 hours per shift, working 19.30 pm to 07.30 am.

If you are looking to have an informal discussion about the vacancy ahead of applying please email Safety and Support Operations Manager, Dan Hawkey, [email protected].

 

The closing date for this position is Sunday 2 March 2025.

 

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.