The successful candidate for this role will need to be customer focused individual who can demonstrate agility to work with a range of different people and varying tasks, with a passion for making a difference and ensuring the success of our students. You will have an understanding of the issues affecting students in higher education and experience of having worked in a customer service role.
Alongside these key skills you will have excellent communication skills, good problem solving skills and experience of providing effective advice and signposting. Knowledge of referral within a complex environment is a key to success within the role, along with a desire to help in the continual enhancement and development of the service.
We are looking to hear from candidates who also have the following skills/experience:
- Experience of using a Client Relationship Management systems (CRM) to record customer interactions
- Experience of administrative functions and processes, including using Microsoft Office package and office 365
- Excellent team working skills
- Confidence to work independently and the ability to make decisions with minimal support
- Excellent communication and influencing skills in dealing with a diverse range of people / situations
- Approachable, patient and empathetic listener with balanced and sensitive judgement
For full details of the skills/experience required, please see the job description above.
This position is offered on a permanent, part-time, 22.5 hours per week, over 36 weeks contract.
The exact working pattern will be confirmed, but is likely to be:
Monday 11am - 7pm: 7.5 hours (Although would start in the role at 9am - 5pm during onboarding).
Wednesday 9am - 5pm: 7.5 hours
Thursday 9am - 5pm: 7.5 hours
There may be some flexibility in working pattern for the right candidate.
If you are looking to have an informal discussion about the vacancy ahead of applying please email
[email protected].
The closing date for the position is Monday 15 September 2025.